Frequently Asked Questions
Q: Do you have a cancellation policy?
A: I understand life is crazy and I try my best to accommodate my guest's schedule, and I just ask that you do the same. If something comes up and you need to cancel, please be sure to give me a minimum of 24-hour notice. If a guest cancels or reschedules within the 24-hour time frame, I will require 50 % of services that were booked for that session before scheduling another appointment. This will need to be paid before rebooking your services. I understand that accidents happen and we all get sick or have emergencies. I will do my best to accommodate those rare occasions.
Q: What if I'm running late for my appointment?
A: If you are more than 15 minutes late, I may ask that you reschedule. If you know that you will be late please reach out and let me know ASAP. Tardiness may result in all services booked not being completed. EX. If you schedule a color, cut, and blowdry- we may not have time to blow dry your hair.
Q: Can I bring my children with me?
A: Although I love children, the salon may not be the best place for your little one to hang out while I am doing your hair. I ask for safety reasons to leave your little ones at home. With bowls of chemicals and hot tools being used regularly it is just not a safe place for your little one to be. This is your time to pamper yourself and have some alone time. As a mother myself, I do know finding childcare can be hard- please reach out to me and we will find the best way to safely have your little one present.
Q: What should I do if I am unhappy with my service?
A: If you are unhappy with your services, I ask that you let me know within 7 days. I always do my best to make my guest's happy, and when someone is unhappy I will do what it takes to better the situation. I am happy to make adjustments as we talked about in our consultation. That being said If your desired look was discussed that it would take multiple sessions, that would not constitute any adjustments.
Contact
Opening Hours
MONDAY 12 PM - 6 PM
WEDNESDAY 10 AM - 5 PM
FRIDAY 10 AM - 5 PM
239-210-8315